Delete Your Account & Data
Last Updated: September 03, 2026
Playbook Logix (operated by Coastal Logix LLC) lets you request deletion of your account and personal data at any time, whether you use our web app, our mobile app, or both.
How to Request Deletion
Email info@playbooklogix.com from the email address on your account, with the subject line "Account Deletion Request." Include your full name and the organization or team you're associated with, if any. We may ask you to verify your identity before completing the request.
We will process your request within 30 days and confirm by email once it's complete.
What Gets Deleted
- Your profile information (name, email, phone number, password)
- Player profiles you manage, and their associated roster and attendance history
- Your messages, chat history, and uploaded photos
- Your saved payment methods (payments themselves are processed by Stripe and are never stored on our servers to begin with)
What We Retain, and Why
Some information can't be deleted immediately, or at all, due to legal, financial, or shared-data obligations:
- Financial records: Completed transaction and payment records are retained as required for accounting, tax, and fraud-prevention purposes, consistent with our Privacy Policy.
- Organization data: If you own or administer an Organization on behalf of a league, club, or team, deleting your personal account does not delete the Organization itself or the records of other families registered under it — that data belongs to the Organization, not to you individually. Contact us and we'll help transfer ownership before your account is deleted.
- Backups: Deleted data may persist in encrypted backups for a limited period before being permanently purged.
For more detail on how we collect, use, and protect your data generally, see our Privacy Policy.
